5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of supplying the support that property supervisors want, but also often do not because of a lack of ongoing quality management processes.
Safety guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it is important to employ a system of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this article we’ll talk five (5) easy actions to improving your safety guard service and attaining what you imagine as your perfect keyholding Enfield.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security provider and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb way to screen if the guard is a fantastic fit for your house is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue can tell you a lot on what to expect from that guard and it provides you an opportunity to request a different guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his delegated property is not as complete. We predict the orientation to the delegated property”Site Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• How long is each officer trained?
• How long does the security company double lender?
• How thoroughly are your article orders explained?
Determine the response to each of these questions and be sure they match what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to work at your property.
Guard supervision is among the more important factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their work is not important and they begin to see themselves as less of a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are on your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the safety guard provider provides a way of making sure each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.